Right of withdrawal

If the Customer is a consumer and if he has entered into a Contract with the Supplier using telecommunications media exclusively, in particular by phone, e-mail or fax, or via the Supplier’s website, he shall have the right to cancel the declaration of intent to enter into the Contract without providing reasons within two weeks. The deadline shall begin at the earliest on the day the goods are received if the consumer has already received the cancellation instructions in text format by this time. The cancellation shall be made by submitting a declaration in this regard (decision to withdraw from this contract) by an unequivocal statement (e.g. a letter sent by post, fax or e-mail) to the Hilscher Gesellschaft für Systemautomation mbH.

You must return or hand over the goods to us without delay and in any case at the latest within fourteen days of the day on which you inform us about the revocation of this contract. The deadline is respected if you send the goods before the expiry of the 14-day deadline.

In the event of a revocation, you shall bear the direct costs of returning the goods; in the event of a defect/failure, we shall reimburse you these costs.

You shall only be liable for any loss in value of the goods if this loss in value is due to a handling of the goods which is not necessary for the examination of the quality, properties and functioning of the goods.

The timely dispatch of the cancellation shall be deemed sufficient for compliance with the deadline. There shall be no right of cancellation for contracts to deliver audio and video recordings or for software, if the consumer has broken the seal on supplied data carriers.

 

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.